Legal
Refund Policy
Every parcel is checked and padded before it leaves us. If something still went wrong, here's what we do.
Report within 72 hours
If your item arrived faulty, misprinted, or damaged in transit, email hello@pusomerch.com within 72 hours of receiving the parcel. Include your order number, clear photos of the item, and a photo of the packaging.
What we offer
Verified cases get a free replacement of the same item. If the item is out of stock, you may choose another item of equal value or a refund of the item price.
What isn't covered
Change of mind, wrong item chosen at checkout, minor variations in colour or paper texture from small-batch printing, damage after use, and parcels marked delivered but left with an unauthorised receiver.
Wrong or incomplete address
If a parcel is returned to us because the address was incorrect or nobody could receive it, we can reship it once you settle a new shipping fee.
How refunds are paid
Approved refunds are sent back through your original payment method, or via bank transfer or GCash if that is not possible. Please allow 5–10 business days for the amount to appear. Shipping fees are non-refundable unless the entire order was our error.
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